Terms

Terms and conditions for business

Below are the terms that apply to a business or office relocation carried out by Westland Verhuisgroep. They form part of every business quotation we send you. Moving as a private individual? Then our terms and conditions for private removals apply.

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For business and office relocations within the Netherlands · published on 31 August 2026

Contents

  1. Article 1 – Definitions
  2. Article 2 – Applicability and order of precedence
  3. Article 3 – Quotation and information
  4. Article 4 – Formation and performance
  5. Article 5 – Removal price, additional work and ancillary costs
  6. Article 6 – Payment
  7. Article 7 – Obligations of the client
  8. Article 8 – Dangerous and excluded goods
  9. Article 9 – Changes and unforeseen circumstances
  10. Article 10 – Cancellation by the client
  11. Article 11 – Suspension and termination
  12. Article 12 – Delivery, refusal and storage
  13. Article 13 – Insurance
  14. Article 14 – Liability of WVG
  15. Article 15 – Liability of the client
  16. Article 16 – Notification and investigation of damage
  17. Article 17 – Force majeure
  18. Article 18 – Complaints
  19. Article 19 – Personal data
  20. Article 20 – Disputes and applicable law
  21. Article 21 – Final provisions

Article 1 – Definitions

  1. WVG: the legal entity stated in the quotation which trades under the name Westland Verhuisgroep and carries out the removal work.
  2. Client: the legal entity, or the natural person acting in the course of a profession or business, that enters into an agreement with WVG.
  3. Removal agreement: the agreement whereby WVG undertakes to transport business inventory and, where applicable, to carry out additional work agreed in writing.
  4. Business inventory: items intended for the furnishing or operation of an office, business premises, shop or practice, including furniture, equipment, archives and stock; money, securities and undeclared dangerous substances do not fall within this definition.
  5. Additional work: work requested by the client in addition after the agreement has been concluded, or which proves necessary as a result of incorrect or incomplete information provided by the client.

Article 2 – Applicability and order of precedence

  1. These terms and conditions apply to every quotation and removal agreement between WVG and a client, in so far as they have been supplied to the client before or upon conclusion of the agreement.
  2. Deviations apply only where WVG and the client agree them in writing or electronically. The client's purchasing or other terms and conditions do not apply, unless WVG has expressly accepted them in writing.
  3. In the event of a conflict, the quotation and the special arrangements expressly set out in it take precedence over these terms and conditions.
  4. Separate terms and conditions of WVG apply to private removals. Additional terms and conditions may apply to storage, international removals or specialist work; WVG will state this in advance.

Article 3 – Quotation and information

  1. The quotation is issued in writing or electronically and states at least the work to be carried out, the price or the method of calculation, VAT, the removal date in so far as known, the method of payment and any relevant special arrangements.
  2. The quotation is valid for the period stated in it. If no period is stated, it is valid for thirty days.
  3. Before the quotation is issued, the client provides complete and correct information about, among other things, addresses, floors, accessibility, loading and unloading facilities, access times and restrictions, lifts, volume, weight, ICT equipment, archives, fragile or valuable goods and any assembly or packing work required.

Article 4 – Formation and performance

  1. The agreement is concluded as soon as the client accepts the quotation in writing or electronically, or when the parties sign an order confirmation.
  2. WVG carries out the work with due care and professional skill and may deploy suitable employees and auxiliary persons for this purpose.
  3. Where phased performance or performance outside office hours has been agreed, the schedule for this is recorded in the quotation or the order confirmation.
  4. Stated start and finish times are indicative, unless they have been agreed in writing as firm (fatal) deadlines. WVG will inform the client of any relevant delay as soon as possible.

Article 5 – Removal price, additional work and ancillary costs

  1. The removal price is a fixed price or a guide price as stated in the quotation. All prices are exclusive of VAT, unless stated otherwise.
  2. Additional work is charged separately at the rates stated in the quotation or, in the absence of such rates, at a reasonable price. WVG itemises additional work on the invoice.
  3. Tolls, ferries, parking exemptions, permits, customs, waiting time and other reasonably necessary costs are payable in addition only where this has been agreed in advance or where it necessarily arises from unforeseen circumstances and the client has been informed of this as soon as possible.

Article 6 – Payment

  1. Payment is made in the manner and within the period stated in the quotation, the order confirmation or the invoice. If no period is stated, a payment period of fourteen days from the invoice date applies.
  2. WVG may require full or partial payment in advance, or payment before the work begins, where this is stated in the quotation or the order confirmation.
  3. A payment instruction or proof of payment does not count as payment for as long as the amount has not been credited to WVG's account.
  4. The client is not entitled to suspend payment or to set off amounts, except in so far as mandatory law provides otherwise.
  5. If the payment period is exceeded, the client owes the statutory commercial interest without further notice of default, as well as reasonable extrajudicial collection costs.
  6. If an agreed (advance) payment has not been received in time, WVG may suspend the commencement or continuation of the work. Reasonable, demonstrable waiting, storage and call-out costs may be charged to the client.

Article 7 – Obligations of the client

  1. The client ensures that the business inventory is available in good time, sufficiently accessible and - in so far as packed by the client - properly packed, and that workstations, in so far as agreed, are empty and ready at the agreed time.
  2. The client appoints a contact person who is reachable and authorised to take decisions during the preparation and performance, and informs its employees in good time about the relocation and the arrangements made.
  3. The client arranges any necessary access, permission, keys, lift reservations, parking space and permits at both premises in good time, unless the quotation expressly assigns these tasks to WVG.
  4. Before the relocation of ICT and data equipment, the client ensures proper back-ups of data and the shutting down or securing of systems, unless otherwise agreed in writing. WVG is not responsible for data and software.
  5. Before the relocation, the client gives written notice of dangerous substances, weapons, very heavy objects, valuables, works of art, confidential or privacy-sensitive archives and goods requiring special handling.
  6. Before departure and after delivery, the client checks whether any goods have been left behind or taken by mistake, in so far as this is reasonably possible.

Article 8 – Dangerous and excluded goods

  1. WVG may refuse goods that are prohibited, dangerous, perishable, insufficiently packed or that cannot be transported safely without appropriate precautions.
  2. Where undeclared dangerous goods are found, WVG may suspend performance and take appropriate safety measures. Reasonable costs and damage resulting from the breach are for the client's account, unless the client cannot be blamed for it.

Article 9 – Changes and unforeseen circumstances

  1. A request for a change from the client will be carried out if this is reasonably possible. The consequences for price, scheduling and risk are recorded in advance where possible.
  2. In the event of unforeseen circumstances, WVG consults the client. If consultation is not possible in good time, WVG may take reasonable measures to protect persons and goods.

Article 10 – Cancellation by the client

  1. The client may cancel in writing or electronically before the work begins. In that case WVG may require reasonable compensation for work already carried out, demonstrable costs, reserved capacity and lost margin.
  2. Where the quotation or the order confirmation contains a cancellation arrangement or scale of cancellation charges, that arrangement applies between the parties.

Article 11 – Suspension and termination

  1. WVG may suspend the work in the event of non-payment, unsafe circumstances, missing necessary information or a serious failure on the part of the client, after WVG has given the client an opportunity to remedy the situation where this is reasonable.
  2. WVG may terminate the agreement with immediate effect where the client is declared bankrupt, applies for a moratorium (suspension of payments) or loses the free disposal of its assets.
  3. Suspension or termination does not affect the obligation to pay for work already carried out and for reasonable costs incurred.

Article 12 – Delivery, refusal and storage

  1. The client takes receipt of the business inventory at the destination and provides access in good time.
  2. In the event of absence, refusal or impossibility of delivery, WVG may store the goods safely at the client's expense, after informing the client of this as soon as possible. Separate terms and conditions are provided for storage.

Article 13 – Insurance

  1. The cover for loss or damage is solely that which has been confirmed in writing in the quotation, the policy or the insurance annex. Before accepting, the client checks the sum insured, the exclusions, the excess and the notification periods.
  2. These WVG terms and conditions contain no guarantee that a Guarantee Certificate for Recognised Removal Companies (Garantiecertificaat Erkende Verhuizers) or any specific cover applies. Such a guarantee applies only if WVG provides it separately and in a legally valid manner.

Article 14 – Liability of WVG

  1. WVG is liable for damage to the transported business inventory that is the direct result of an attributable failure in performance, subject to mandatory law and any applicable transport legislation.
  2. Liability for indirect and consequential damage - including business interruption, loss of turnover or profit, loss of data or software and claims by third parties - is excluded.
  3. The total liability of WVG per assignment is limited to the amount paid out by the applicable insurance in the case concerned or, where no cover exists, to the removal price agreed for the assignment exclusive of VAT.
  4. WVG is not liable for damage arising solely from packing carried out by the client, from an inherent defect or the natural character of the goods, from incorrect instructions, from special characteristics of the goods that the client failed to disclose, or from assistance by persons who are not under WVG's responsibility.
  5. A limitation or exclusion does not apply in the event of intent or wilful recklessness on the part of WVG or its managers, nor in so far as it is not permitted by law.

Article 15 – Liability of the client

  1. The client is liable for reasonable costs and damage caused by incorrect or incomplete information, by prohibited goods or by an attributable failure on the part of the client.
  2. The client is not liable for damage that cannot be attributed to it.

Article 16 – Notification and investigation of damage

  1. Visible damage or loss is reported on delivery and, where possible, recorded on the handover or damage form.
  2. Damage that is not immediately visible is reported in writing or electronically as soon as possible after discovery, and no later than fourteen days after delivery.
  3. The parties give each other reasonable cooperation in the investigation and retain relevant packaging, photographs, proofs of purchase and other supporting evidence.

Article 17 – Force majeure

  1. Neither party is obliged to perform in so far as performance is temporarily or permanently impossible due to a circumstance that cannot be attributed to it. The parties inform each other as soon as possible and limit the consequences.
  2. Depending on the circumstances, force majeure may include: severe weather conditions, unexpected road closures, government measures, fire, serious malfunctions and the failure of essential equipment despite proper maintenance.
  3. The client pays for work that was correctly carried out before the force majeure arose. The parties consult on rescheduling or terminating the remaining part.

Article 18 – Complaints

  1. A complaint is submitted, fully and clearly described, to info@westlandverhuisgroep.nl or by post to Westland Verhuisgroep, Fultonstraat 11H, 2691 HA 's-Gravenzande. WVG confirms receipt and responds within a reasonable period.
  2. The parties first seek to reach a solution by consultation. A complaint does not suspend the payment obligation.

Article 19 – Personal data

  1. WVG processes personal data for the purposes of quotation, scheduling, performance, payment, customer service and statutory administration, in accordance with WVG's privacy statement.
  2. The current privacy statement and the contact details for privacy requests can be found at westlandverhuisgroep.nl/privacy/.

Article 20 – Disputes and applicable law

  1. Dutch law applies to the agreement.
  2. Disputes are brought before the competent court of the District Court of The Hague, unless mandatory law provides otherwise.

Article 21 – Final provisions

  1. If a provision is null and void or voidable, the remaining provisions continue to apply. The parties will replace the provision concerned with a legally valid provision that comes as close as possible to its purpose and intent.
  2. WVG may amend these terms and conditions. For an existing agreement, the version supplied at the time the agreement was concluded applies.
  3. Short title: Terms and Conditions WVG - business removals. In the event of any discrepancy between the Dutch and English versions, the Dutch version prevails.