Terms

Terms and conditions

Below are the terms that apply to a private move carried out by Westland Verhuisgroep. They form part of every quotation we send you. If anything is unclear, please call us and we will gladly explain.

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For private removals within the Netherlands · published on 25 August 2026

Contents

  1. Article 1 – Definitions
  2. Article 2 – Applicability and order of precedence
  3. Article 3 – Quotation and information
  4. Article 4 – Formation and performance
  5. Article 5 – Removal price, additional work and ancillary costs
  6. Article 6 – Payment
  7. Article 7 – Obligations of the customer
  8. Article 8 – Dangerous and excluded goods
  9. Article 9 – Changes and unforeseen circumstances
  10. Article 10 – Cancellation by the customer
  11. Article 11 – Suspension and termination
  12. Article 12 – Delivery, refusal and storage
  13. Article 13 – Insurance
  14. Article 14 – Liability of WVG
  15. Article 15 – Liability of the customer
  16. Article 16 – Notification and investigation of damage
  17. Article 17 – Force majeure
  18. Article 18 – Complaints
  19. Article 19 – Personal data
  20. Article 20 – Disputes and applicable law
  21. Article 21 – Final provisions

Article 1 – Definitions

  1. WVG: the legal entity stated in the quotation which trades under the name Westland Verhuisgroep and carries out the removal work.
  2. Customer: the client who enters into an agreement with WVG. Consumer: a natural person acting outside the course of a profession or business.
  3. Removal agreement: the agreement whereby WVG undertakes to transport household goods and, where applicable, to carry out additional work agreed in writing.
  4. Household goods: used items intended for the furnishing or fitting out of a home or other premises; money, securities and undeclared dangerous substances do not fall within this definition.
  5. Additional work: work requested by the customer in addition after the agreement has been concluded, or which proves necessary as a result of incorrect or incomplete information provided by the customer.

Article 2 – Applicability and order of precedence

  1. These terms and conditions apply to every quotation and removal agreement between WVG and a customer, in so far as they have been supplied to the customer before or upon conclusion of the agreement.
  2. Deviations apply only where WVG and the customer agree them in writing or electronically.
  3. In the event of a conflict, the quotation and the special arrangements expressly set out in it take precedence over these terms and conditions.
  4. Separate terms and conditions may apply to storage, international removals, business removals or specialist work. WVG will state this in advance.

Article 3 – Quotation and information

  1. The quotation is issued in writing or electronically and states at least the work to be carried out, the price or the method of calculation, VAT, the removal date in so far as known, the method of payment and any relevant special arrangements.
  2. The quotation is valid for the period stated in it. If no period is stated, it is valid for thirty days.
  3. Before the quotation is issued, the customer provides complete and correct information about, among other things, addresses, floors, accessibility, parking facilities, lifts, volume, weight, fragile or valuable goods and any assembly or packing work required.

Article 4 – Formation and performance

  1. The agreement is concluded as soon as the customer accepts the quotation in writing or electronically, or when the parties sign an order confirmation.
  2. WVG carries out the work with due care and professional skill and may deploy suitable employees and auxiliary persons for this purpose.
  3. Stated start and finish times are indicative, unless they have been agreed in writing as firm (fatal) deadlines, the expiry of which places WVG in default without further notice. WVG will inform the customer of any relevant delay as soon as possible.

Article 5 – Removal price, additional work and ancillary costs

  1. The removal price is a fixed price or a guide price as stated in the quotation. A guide price given to a consumer will not be exceeded by more than the percentage permitted by law without timely warning and consent, subject to statutory exceptions.
  2. Additional work is charged separately at the rates stated in the quotation or, in the absence of such rates, at a reasonable price. WVG itemises additional work on the invoice.
  3. Tolls, ferries, parking exemptions, permits, customs, waiting time and other reasonably necessary costs are payable in addition only where this has been agreed in advance or where it necessarily arises from unforeseen circumstances and the customer has been informed of this as soon as possible.

Article 6 – Payment

  1. On concluding the agreement the customer chooses one of the following methods of payment: (a) cash payment of the full amount due on the day of the removal, against a receipt issued by WVG; or (b) payment by bank transfer, whereby the full amount due must have been credited to the bank account stated by WVG before the removal begins.
  2. In the case of cash payment, payment is made when the work begins, unless the quotation states in writing another time on that same removal day.
  3. A payment instruction or proof of payment does not count as payment for as long as the amount has not been credited to WVG's account.
  4. If a bank payment has not been received before the work begins, or if the customer does not make the agreed cash payment on the removal day, WVG may suspend the commencement or continuation of the work. Reasonable, demonstrable waiting, storage and call-out costs may be charged to the customer, in so far as permitted by law.
  5. If, after completion of the work, an additional amount is due for agreed additional work, WVG issues a supplementary invoice. This is payable within the reasonable payment period stated on it, unless the customer pays the amount in cash on the removal day.
  6. In the event of late payment, a consumer first receives a free-of-charge statutory 14-day notice in accordance with the law. Thereafter, statutory interest and the extrajudicial collection costs permitted by law may be charged.

Article 7 – Obligations of the customer

  1. The customer ensures that the goods are available in good time, sufficiently accessible and - in so far as packed by the customer - properly packed.
  2. The customer arranges any necessary access, permission, keys, parking space and permits in good time, unless the quotation expressly assigns these tasks to WVG.
  3. Before the removal, the customer gives written notice of dangerous substances, weapons, very heavy objects, valuables, works of art, jewellery, data equipment and goods requiring special handling.
  4. Before departure and after delivery, the customer checks whether any goods have been left behind or taken by mistake, in so far as this is reasonably possible.

Article 8 – Dangerous and excluded goods

  1. WVG may refuse goods that are prohibited, dangerous, perishable, insufficiently packed or that cannot be transported safely without appropriate precautions.
  2. Where undeclared dangerous goods are found, WVG may suspend performance and take appropriate safety measures. Reasonable costs and damage resulting from the breach are for the customer's account, unless the customer cannot be blamed for it.

Article 9 – Changes and unforeseen circumstances

  1. A request for a change from the customer will be carried out if this is reasonably possible. The consequences for price, scheduling and risk are recorded in advance where possible.
  2. In the event of unforeseen circumstances, WVG consults the customer. If consultation is not possible in good time, WVG may take reasonable measures to protect persons and goods.

Article 10 – Cancellation by the customer

  1. The customer may cancel in writing or electronically before the work begins. WVG may require reasonable compensation for demonstrable costs and lost margin, within the limits of mandatory consumer law.
  2. Where the quotation contains a scale of cancellation charges, that scale applies only in so far as it is reasonable, transparent and legally valid. The customer may demonstrate that the actual loss is lower.
  3. A statutory right of withdrawal for a distance contract or an off-premises contract continues to apply where the law so prescribes. At the customer's express request, performance may begin during the cooling-off period, subject to the statements required by law.

Article 11 – Suspension and termination

  1. WVG may suspend the work in the event of non-payment, unsafe circumstances, missing necessary information or a serious failure on the part of the customer, after WVG has given the customer an opportunity to remedy the situation where this is reasonable.
  2. Suspension or termination does not affect the obligation to pay for work already carried out and for reasonable costs incurred.

Article 12 – Delivery, refusal and storage

  1. The customer takes receipt of the household goods at the destination and provides access in good time.
  2. In the event of absence, refusal or impossibility of delivery, WVG may store the goods safely at the customer's expense, after informing the customer of this as soon as possible. Separate terms and conditions are provided for storage.

Article 13 – Insurance

  1. The cover for loss or damage is solely that which has been confirmed in writing in the quotation, the policy or the insurance annex. Before accepting, the customer checks the sum insured, the exclusions, the excess and the notification periods.
  2. These WVG terms and conditions contain no guarantee that a Guarantee Certificate for Recognised Removal Companies (Garantiecertificaat Erkende Verhuizers) or any specific cover applies. Such a guarantee applies only if WVG provides it separately and in a legally valid manner.

Article 14 – Liability of WVG

  1. WVG is liable for damage that is the direct result of an attributable failure in performance, subject to mandatory law and any applicable transport legislation.
  2. WVG is not liable for damage arising solely from packing carried out by the customer, from an inherent defect or the natural character of the goods, from incorrect instructions, from special characteristics of the goods that the customer failed to disclose, or from assistance by persons who are not under WVG's responsibility, unless mandatory law provides otherwise.
  3. A limitation or exclusion does not apply in the event of intent or wilful recklessness on the part of WVG, nor in so far as it is not permitted by law as against a consumer.

Article 15 – Liability of the customer

  1. The customer is liable for reasonable costs and damage caused by incorrect or incomplete information, by prohibited goods or by an attributable failure on the part of the customer, in so far as permitted by law.
  2. The customer is not liable for damage that cannot be attributed to him.

Article 16 – Notification and investigation of damage

  1. Visible damage or loss is reported on delivery and, where possible, recorded on the handover or damage form.
  2. Damage that is not immediately visible is reported in writing or electronically as soon as possible after discovery. Late notification affects rights only in so far as WVG has actually been prejudiced thereby in its investigation or its evidential position, or where the law so provides.
  3. The parties give each other reasonable cooperation in the investigation and retain relevant packaging, photographs, proofs of purchase and other supporting evidence.

Article 17 – Force majeure

  1. Neither party is obliged to perform in so far as performance is temporarily or permanently impossible due to a circumstance that cannot be attributed to it. The parties inform each other as soon as possible and limit the consequences.
  2. Depending on the circumstances, force majeure may include: severe weather conditions, unexpected road closures, government measures, fire, serious malfunctions and the failure of essential equipment despite proper maintenance.
  3. The customer pays for work that was correctly carried out before the force majeure arose. The parties consult on rescheduling or terminating the remaining part.

Article 18 – Complaints

  1. A complaint is submitted, fully and clearly described, to info@westlandverhuisgroep.nl or by post to Westland Verhuisgroep, Fultonstraat 11H, 2691 HA 's-Gravenzande. WVG confirms receipt and responds within a reasonable period.
  2. The parties first seek to reach a solution by consultation. A complaint does not automatically suspend the payment obligation, except where the customer is legally entitled to suspend payment.

Article 19 – Personal data

  1. WVG processes personal data for the purposes of quotation, scheduling, performance, payment, customer service and statutory administration, in accordance with WVG's privacy statement.
  2. The current privacy statement and the contact details for privacy requests can be found at westlandverhuisgroep.nl/privacy/.

Article 20 – Disputes and applicable law

  1. Dutch law applies to the agreement, in so far as mandatory law does not provide otherwise.
  2. A consumer may bring a dispute before the court having jurisdiction under the law. Only where WVG is validly affiliated to a recognised disputes committee and this has been communicated to the customer in advance may that disputes procedure additionally apply.
  3. A choice of forum does not detract from the mandatory legal protection of consumers.

Article 21 – Final provisions

  1. If a provision is null and void or voidable, the remaining provisions continue to apply. The parties will replace the provision concerned with a legally valid provision that comes as close as possible to its purpose and intent.
  2. WVG may amend these terms and conditions. For an existing agreement, an amendment applies only with the customer's consent or in so far as the law permits.
  3. The version supplied at the time the agreement was concluded is the applicable version. Short title: Terms and Conditions WVG - private removals.